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Hi Francis Dwight M. Kabingue,   Your experience with Lazada is important to us. We would love to hear from you regarding the experience you had with the Customer Service Representative who recently assisted you with your query/concern. We are constantly trying to improve our service and would like to hear your feedback on how we served you. Let us know your thoughts, please click here.    Thank You Lazada Customer Support

Dear Francis Dwight M. Kabingue,

We are very sorry to inform you that your item/s under order 3293152242 has already been canceled due to failed delivery/system error. We truly understand your frustration regarding with this matter and we sincerely apologize for the inconvenience this has caused you. 

To know more information on how you can place an order, kindly refer to this link: http://www.lazada.com.ph/helpcenter/shipping-delivery/#answer-faq-delivery-ans. 

We deeply value your relationship with Lazada and are committed to providing you with the highest level of service simply because our customers deserve the very best. For a quicker tracking, return, or cancellation of your order, you can do it online 24/7 by going to "My Account" at www.lazada.com.ph/customer/account. You can also easily find answers to common order-related questions in our Help Center at www.lazada.com.ph/helpcenter. 

Regards,
Lazada Customer Support | Lazada.com.ph <http://lazada.com.ph/> 

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--------------- Original Message ---------------
From: asklaz@lazada.com.ph [asklaz@lazada.com.ph]
Sent: 12/03/2018 15:29
To: francisdwight@gmail.com
Subject: CS Chat Summary | 3293152242 | Order Status

Dear Francis

Greetings from Lazada Philippines!

Thank you for choosing Lazada Philippines as your online shopping store. We appreciate the time you took in contacting us regarding your concern.

This is regarding your concern under order number 3293152242. Please refer to our conversation below.

Chat transcript:
Visitor: Trackin no. of my order zeus speaker 3293152242?
angel - s: Thank you for contacting​ Lazada Philipp​ines liv​e chat! My name is Angel. How may I help you today?​​ ​​​​​
Visitor: Tracking no. of my order zeus speaker 3293152242?
angel - s: I understand how important it is for you to know the status of your order. To further assist you with this matter, I need to check my resources first and review the order. Please stay online and I will get back to you within 1 to 2 minutes.
angel - s: Thank you for waiting. I have reviewed the details of your order and found out that the item is now being forwarded by our merchant going to the courier to facilitate the delivery. You may expect to received your order on or before March 15, 2018.
Visitor: tracking no.??
angel - s: Here is the tracking number A126228007 of your order.
Visitor: tracking site also
angel - s: I do apologize, we don't have Lex tracking tool. Yet we assure that you will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.

You may also track your order through our online order tracking tool which can be found on the website or can easily be accessed through this link http://www.lazada.com.ph/orderstatus/. You just need to input the order number as well as the registered e-mail address upon placing the order.

Sincerely,
Angel l Customer Service Representative l Lazada PH
 

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Dear Francis, As our valued customer, your feedback is very important to us. We appreciate all the helpful comments you have on your recent shopping experience at LAZADA so we can serve you better. Please let us know how likely you are to recommend Lazada Philippines by clicking the smiley faces on the scale below. (0 – being not likely at all & 10 – extremely likely) Your opinion means a lot to us.

How likely are you to recommend LAZADA to a friend or colleague? Please let us know by clicking the smiley faces on the scale below. Irerekomenda mo ba ang LAZADA sa iyong mga kakilala? Sagutin sa pamamagitan ng pagpindot ng smiley faces sa ibaba.

We'd like to hear from you soon! Thank you and enjoy your day. Sincerely, Inanc Balci, Lazada Philippines CEO

About us | Customer Care | Privacy Policy Lazada Philippines, 23rd Floor Net Park 5th Avenue Bonifacio Global City Taguig City 1634

Your Order has been Delivered Dear Francis Dwight M. Kabingue , Thanks for shopping with us! We are glad to inform you that your order #3293152242 has been delivered and/or collected in full, please see below details for more information regarding the status. We hope that you enjoy your purchase on Lazada.com.ph and continue to shop with us as a loyal customer. Please be kind enough to answer the following 60 second survey so that we may serve you better in the future. LEAVE DELIVERY FEEDBACK What's Next? We would really appreciate it if you could spend 5 minutes reviewing the item you just purchased. In doing so, you will be helping thousands of shoppers like yourself pick the right product on Lazada. WRITE A REVIEW If you have issues with the item you received, please fill in the Online Returns Form with the link below to return your order. If you have other concerns with the delivery of your item, kindly visit our Help Center for further instructions. RETURN YOUR ORDER HELP CENTER Order Details Zeus Z-550 5.1 Multimedia Bluetooth,Aux,Radio Mode 3in1 Speaker with LED Screen SD/USB Slot & Control Remote ₱ 1,699 Qty: 1 Seller: Ace-shop CashOnDelivery Subtotal: ₱ 1,699 Discount: ₱ 127.43 Shipping fee: ₱ 0 Total: ₱ 1,571.57 VAT Included Notes Come visit our Help Center for the latest tips and frequently asked questions. Should you want to contact us, feel free to leave us a message here.   Shop More Categories     Health Beauty Fashion Watches       Mobiles Tablets Computers Laptops Consumer Electronics         Visit Lazada   About Us Contact Us Privacy Policy   Lazada Philippines   23rd Floor Net Park 5th Avenue Bonifacio Global City Taguig City 1634