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Hi Lazadanatic!

We have been receiving customer feedback on the appearance of fraudulent sellers and transactions on the platform, including individuals posing as Lazada personnel. We want to thank the community for bringing this to our attention, and are looking into the situation closely. Together we can safeguard a secure online shopping space.

Your security is of utmost importance to Lazada. To keep your shopping experience secure, please remember these 3 SIMPLE REMINDERS:

1. DO NOT SEND MONEY TO PERSONS OUTSIDE THE PLATFORM
   Lazada will never ask you to conduct payments and transactions outside the platform via money order, wire or bank transfer, bar codes, or other means. Payment of purchases should only be completed on our 'Checkout' page, through these safe and secure payment options:
   • Lazada Wallet
   • Credit/debit card
   • BDO Installment
   • GCash
   • Cash on Delivery (COD) – payment is given to our official delivery partner upon receipt of item
   
   
2. DO NOT COMMUNICATE WITH PERSONS OUTSIDE THE PLATFORM ABOUT YOUR ORDERS AND PAYMENT TRANSACTIONS
   Sellers on Lazada's platform are not allowed to ask you to order and transact your payments outside the platform. Never accept or agree to payment instructions sent via "message" or "chat" on SMS, social media platforms like Facebook or Instagram, and messaging apps such as WhatsApp or Viber. All payment instructions will be provided by Lazada on our secure Checkout Page.
   
   
3. DO NOT SHARE PRIVATE, CONFIDENTIAL, OR PERSONAL DATA
   Sellers on Lazada's platform are not allowed to ask you for your private, confidential, or personal data (name, phone number, email, bank details, etc.) through the "message" section of your Lazada App or other communication channels like SMS, WhatsApp, or Viber, among others. Sellers are also not allowed to e-mail nor call you to verify your account password, one-time pin, remittance code, credit card information, nor any other personal information.

REMEMBER: Do not proceed with payment/sale if you are not comfortable with the transaction.

If in doubt, you can report any suspicious sellers, messages, and transactions through this form or contact Lazada Customer Care.

As we make every effort to ensure the safety and security of your transactions, we encourage sellers and customers to practice safe online shopping. Please check out these links should you need more information on how to avoid payment scams and tips on how to buy items in Lazada.

Rest assured that we maintain a high standard of security to give our customers a safe online shopping experience.