Update On Service Restoration Efforts.

Tuesday, March 3, 2026

Update On Service Restoration Efforts.
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Dear Valued Customer,

As Jamaica continues recovering from the impact of Hurricane Melissa, we want to sincerely thank you for your patience and understanding.

As you may be aware, our fixed infrastructure in western Jamaica sustained the greatest damage during the storm, and a full rebuild is now required. While some customers are beginning to regain service, our priority is to rebuild in a way that is innovative, resilient, and sustainable, especially as we prepare for future weather threats.

Today, more than 75% of customers island wide are back online. However, in the westernmost communities where damage was most severe, restoration will continue in tandem with the broader reconstruction of community infrastructure, homes and businesses. We are also prioritizing high traffic and densely populated areas so that we can reconnect the greatest number of customers as quickly as possible.

To support customers who may experience longer restoration timelines, we have strengthened our mobile network beyond pre-hurricane levels, ensuring you can stay connected using your mobile devices and accessories such as Wi-Fi dongles.

Our teams remain on the ground daily and continue to work closely with essential service providers such as banks, emergency services, schools, and others to deliver temporary connectivity solutions where possible.
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We understand the inconvenience that this situation presents and again sincerely thank you for your patience and understanding.

We are committed to doing what it takes to build back stronger for Jamaica and restoring your services as safely and quickly as possible.

If you have any questions, please contact us on WhatsApp at
876 620 2200.

Sincerely,
Team Flow Jamaica
© 2026 Flow. C&W Communications Plc.
All rights reserved.

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